Your privacy matters to us. This page explains what personal information Club VIP collects, why we collect it, how we use it, and the rights you have over your own data as a player on our platform.
Here is a straight summary of how Club VIP approaches your personal data before you read the full policy below.
All data you submit to Club VIP — including registration details, payment information, and account activity — is protected using industry-standard SSL encryption. We do not store card details in plain text under any circumstances.
Club VIP does not sell, rent, or trade your personal data to third parties for their marketing purposes. Your information is used solely to operate your account, process transactions, and improve your experience on the platform.
You have the right to access, correct, or request deletion of your personal data at any time. Simply contact our support team and we will process your request promptly, subject to any legal or operational retention requirements.
We use cookies to keep your session running smoothly and to understand how the platform is used. We explain exactly what each type of cookie does and give you control over non-essential cookies through your browser settings.
Whether you deposit via JazzCash, Easypaisa, Raast, bank transfer, or card, your payment data is handled by verified payment processors. Club VIP does not have direct access to your full card or wallet credentials.
If you have opted in to receive promotions and updates by email or notification, you can unsubscribe at any time from within your account settings or by contacting support. Opting out will not affect your ability to use the platform.
Club VIP ("we", "us", "our") operates the online gaming platform available at clubvip.onl and through our mobile application. This Privacy Policy explains how we collect, use, store, and protect the personal information of players and visitors who interact with our platform.
We understand that Pakistani players want to know exactly what happens with their personal data when they sign up, deposit funds, or place bets. This policy is written in plain, straightforward English so there is no confusion about what you are agreeing to. By registering an account or continuing to use Club VIP, you acknowledge that you have read and understood this Privacy Policy.
This policy should be read alongside our Terms and Conditions, which govern the overall relationship between you and Club VIP.
We collect personal information in several ways — directly from you during registration and account use, automatically through your device and browser, and from third-party providers involved in payment processing and identity verification.
| Data Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full name, date of birth, national ID or CNIC number | Registration form, verification process |
| Contact Data | Email address, mobile number | Registration form, account updates |
| Financial Data | Deposit/withdrawal history, preferred payment method, transaction amounts in PKR | Payment processor, account activity |
| Technical Data | IP address, device type, browser, operating system, session timestamps | Automatically via cookies and server logs |
| Usage Data | Games played, bets placed, sports markets accessed, bonus usage, login history | Platform activity tracking |
| Communications Data | Live chat transcripts, support emails, complaint records | Support interactions |
We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, or health information unless specifically required for responsible gaming assessments and only with your explicit consent.
Your personal data is used exclusively to operate, maintain, and improve the Club VIP platform. Specific uses include:
We process your personal data under the following legal bases:
Club VIP does not sell your personal data. We share it only in the following limited circumstances:
All third parties we work with are required to handle your data securely and only for the specific purpose for which it was shared.
All deposits and withdrawals on Club VIP are processed in Pakistani Rupees (PKR). We support JazzCash, Easypaisa, Raast, bank transfers, debit and credit cards, and other mobile wallets available to Pakistani players.
When you make a payment, you are redirected to or interact with a secure payment gateway. Club VIP does not store full card numbers, CVV codes, or complete mobile wallet credentials on our servers. Payment tokens or masked references are retained solely to facilitate withdrawals to the same method and to maintain your transaction history.
Your transaction history — including deposit amounts, dates, and withdrawal records — is retained as part of your account record for the duration outlined in our data retention policy. This history is accessible to you at any time within your account dashboard.
Club VIP uses cookies and similar tracking technologies to make the platform work correctly and to understand how players use it. Cookies are small text files stored on your device by your browser.
We use the following types of cookies:
You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some platform features. For detailed instructions on managing cookies in your browser, refer to your browser's help documentation.
We retain your personal data for as long as your account is active and for a reasonable period after closure to meet legal, security, and dispute resolution requirements. Specific retention periods are:
When data is no longer required, it is securely deleted or anonymised in a way that makes re-identification impossible.
Club VIP takes the security of your personal data seriously. We employ a range of technical and organisational measures to protect your information against unauthorised access, loss, or disclosure:
While we take every reasonable precaution, no online platform can guarantee absolute security. If a data breach occurs that affects your rights, we will notify you promptly and take immediate action to contain the incident.
As a Club VIP player, you have a number of rights in relation to your personal data. These can be exercised by contacting our support team at any time.
Request a copy of all personal data we hold about you, including account records and transaction history.
Ask us to correct any inaccurate or incomplete data on your account. We will update records promptly.
Request deletion of your personal data where we have no legal obligation to retain it.
Object to processing based on legitimate interests, including direct marketing communications.
Receive your data in a structured, machine-readable format to transfer to another service if you wish.
Ask us to limit how we use your data while a dispute or correction request is being resolved.
We will respond to all data rights requests within 30 days. If a request is complex or we receive a high volume, we may extend this by a further 30 days — but we will always inform you if this is the case. There is no charge for exercising these rights under normal circumstances.
Club VIP is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. During registration, you are required to confirm that you are 18 or older, and we reserve the right to verify this through identity documentation at any time.
If we discover that personal data has been collected from a minor — whether through misrepresentation during registration or any other means — we will immediately suspend the account, delete the data, and return any deposited funds minus any applicable processing costs. Parents or guardians who believe their child has registered on Club VIP should contact our support team immediately.
We encourage responsible use of our platform and support adult players in managing their gaming activity through the tools available on our Responsible Gaming page.
Club VIP may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform functionality. When we make material changes, we will notify registered players via email or an in-platform notification before the updated policy takes effect.
The updated policy will always be published on this page with a revised "last updated" date at the top. We encourage you to check this page periodically, particularly if you have concerns about how your data is handled. Continued use of the platform after changes have been published constitutes your acceptance of the revised policy.
If a proposed change significantly affects how we use your data and we rely on your consent as the legal basis, we will ask for your consent again before the change takes effect.
If you have any questions, concerns, or requests related to this Privacy Policy or the way Club VIP handles your personal data, please get in touch with our support team. We take all privacy-related queries seriously and aim to respond within 48 hours.
Our support team is available 24 hours a day, 7 days a week via live chat on the platform. You can also reach us by email — our contact address is shown in the footer of this page.
When submitting a privacy-related request, please include your registered email address and a clear description of your query so we can handle it as quickly as possible. For data access or deletion requests, we may need to verify your identity before proceeding.