Club VIP Terms and Conditions

1 Acceptance of Terms

By accessing or using any part of the Club VIP platform — including the website at clubvip.onl, the mobile application, or any associated services — you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions in full. If you do not agree with any part of these terms, you must not use the platform.

These Terms and Conditions form a legally binding agreement between you (the player) and Club VIP. They apply to all interactions with the platform, including account registration, deposits and withdrawals, gameplay, bonus participation, and use of the VIP programme. Continued use of the platform following any updates to these terms constitutes acceptance of those updates.

2 Eligibility & Registration

To register and use Club VIP, you must meet all of the following eligibility criteria:

• You must be at least 18 years of age at the time of registration.
• You must be registering voluntarily, for personal entertainment purposes.
• You must not be under self-exclusion at Club VIP or any other gaming platform you have chosen to exclude yourself from.
• You must provide accurate, complete, and truthful information during registration — including your full name, date of birth, and contact details.
• You must not be acting on behalf of another person or registering a corporate account.

Club VIP reserves the right to request identity verification documents at any point. If you are unable to verify your age or identity, your account may be suspended and access to your balance withheld pending resolution. Providing false information during registration is a serious breach of these terms and will result in immediate account closure.

3 Account Rules

Each player is permitted to hold one Club VIP account only. Opening multiple accounts — whether under different email addresses, phone numbers, or payment methods — is strictly prohibited. If duplicate accounts are identified, all accounts except the original may be closed and any balances held under review.

You are fully responsible for maintaining the confidentiality of your login credentials. Do not share your password with anyone, including family members. Club VIP will never ask for your password via email, live chat, or phone. Any activity conducted through your account is your responsibility, whether or not it was authorised by you.

If you believe your account has been accessed without your permission, contact our support team immediately. We will investigate and take appropriate action, including temporary account suspension while the matter is resolved.

• Keep your password strong and unique — do not reuse passwords from other services.
• Log out of your account when using shared or public devices.
• Notify support immediately if your registered phone number or email changes.
• Do not allow others to use your account, deposit on your behalf, or place bets under your login.

4 Deposits & Withdrawals

All financial transactions on Club VIP are conducted in Pakistani Rupees (PKR). The platform supports deposits and withdrawals via JazzCash, Easypaisa, Raast, direct bank transfer, debit and credit cards, and other supported mobile wallets. The available methods and any applicable minimum or maximum limits are displayed in your account at the time of transaction.

Deposits are generally credited to your account immediately or within a few minutes depending on the payment channel used. If a deposit does not appear within 30 minutes, contact support with your transaction reference number.

Withdrawals are processed subject to the following conditions:

• Your account identity must be verified before the first withdrawal is processed.
• Withdrawals can only be made to a payment method previously used to deposit, or a verified method on your account.
• Bonus funds and wagering requirements must be settled before withdrawal of bonus-derived winnings.
• Club VIP reserves the right to request additional documentation for large withdrawals as part of standard security checks.
• Processing times vary by method: standard withdrawals are handled within a few hours; VIP members receive faster processing based on their tier.

Club VIP may delay or decline a withdrawal if there is a reasonable suspicion of fraudulent activity, a pending verification check, or an open dispute on the account. In such cases, you will be informed and given the opportunity to resolve the issue.

5 Bonuses & Promotions

Club VIP offers a range of bonuses and promotional offers including welcome bonuses, reload bonuses, free spins, cashback, and VIP-exclusive rewards. All promotions are subject to the specific terms published alongside each offer — including wagering requirements, eligible games, minimum deposit thresholds, and expiry dates.

General bonus rules that apply across all promotions unless stated otherwise:

• Bonuses are for personal use only and cannot be transferred between accounts.
• Only one welcome bonus per player, household, IP address, and payment method.
• Wagering requirements must be completed within the validity period stated for each bonus.
• Certain game types may contribute less than 100% toward wagering requirements — for example, live casino and sports betting may contribute at a different rate to slots. Check individual promotion terms for details.
• Club VIP reserves the right to withdraw or modify bonus offers at any time. Active bonuses already accepted by a player will be honoured under the terms in place at the time of acceptance.
• Any attempt to exploit bonus offers — including but not limited to using multiple accounts, placing contradictory bets, or employing low-risk wagering strategies specifically to clear bonus funds — will result in the bonus being voided and potential account suspension.

6 Games & Betting Rules

Club VIP provides access to a wide range of games including slots, live casino, table games, fishing games, crash games, bingo, and sports betting — covering cricket, PSL, T20 internationals, football, esports, and more. Each game and betting market operates under its own specific rules which are accessible within the game or market itself.

General gameplay and betting rules:

• All game outcomes are determined by certified Random Number Generator (RNG) systems or, in the case of live casino and sports betting, by real-time events. Results are final once confirmed by the system.
• In the event of a technical fault during a game round or live bet, Club VIP will review the session and apply a fair resolution based on the game state at the point of interruption. The platform's decision in such matters is final.
• Minimum and maximum bet limits apply to each game and market. These are displayed before play commences.
• For sports betting, Club VIP reserves the right to void markets where events are abandoned, postponed beyond the stated settlement period, or where the integrity of an event is in question.
• Late bets placed after an event has commenced may be settled at reduced odds or voided at the platform's discretion.
• Use of automated betting tools, bots, or scripts to place bets or interact with games is strictly prohibited and will result in immediate account suspension.

7 VIP Programme

The Club VIP membership programme rewards active players with tier-based benefits including cashback, faster withdrawals, exclusive promotions, and personal account management. The programme comprises five tiers: Bronze, Silver, Gold, Platinum, and Diamond.

Tier progression is based on cumulative wagering activity over a rolling period. Club VIP reserves the right to adjust tier thresholds, benefits, and the programme structure at any time. Existing members will be notified of material changes in advance where practicable.

• VIP status cannot be gifted, sold, or transferred between accounts.
• Inactive accounts may have their tier level reviewed and adjusted downward after an extended period of inactivity as defined in the VIP programme terms.
• VIP cashback and rewards are credited subject to the wagering and validity conditions stated in the VIP programme terms published on the VIP page.
• Club VIP may at its discretion invite players to the programme or upgrade tiers based on play patterns, independent of standard threshold requirements.

8 Responsible Gaming

Club VIP is committed to providing a safe and enjoyable gaming environment. Gaming is intended as entertainment and should never be viewed as a way to generate income or recover financial losses. We encourage all players to set personal limits on their spending and time, and to seek help if gaming stops being enjoyable.

The following tools are available to all registered players free of charge:

• Deposit limits — set daily, weekly, or monthly caps on how much you can deposit.
• Session time reminders — receive notifications after a set duration of play.
• Time-out — temporarily suspend your account for 24 hours, 7 days, or 30 days.
• Self-exclusion — close your account for a minimum of six months. During this period, you will not receive any marketing communications from Club VIP.

These tools can be accessed via your account settings. If you need assistance activating any of these options, our support team is available 24/7. For more information, visit our dedicated Responsible Gaming page.

Club VIP does not extend credit to players and does not encourage players to fund gaming activity through borrowing. If you are concerned about your own gaming habits or those of someone you know, please reach out to a qualified support organisation in your area.

9 Intellectual Property

All content on the Club VIP platform — including but not limited to the website design, logos, graphics, game interfaces, promotional materials, and written content — is the property of Club VIP or its licensed content providers. You may not copy, reproduce, distribute, publish, or create derivative works from any platform content without prior written permission.

Game content provided by third-party software providers remains the intellectual property of those providers and is licensed to Club VIP for use on the platform. Any misuse of game content is a breach of both these terms and the relevant provider's licensing agreements.

10 Limitation of Liability

Club VIP provides the platform on an "as available" basis. While we make every effort to ensure continuous, uninterrupted service, we cannot guarantee that the platform will be free from downtime, technical errors, or interruptions beyond our control.

To the maximum extent permitted, Club VIP's liability to any player in connection with their use of the platform is limited to the amount held in their Club VIP account at the time the claim arises. We are not liable for:

• Loss of profits, winnings, or anticipated savings resulting from platform downtime or technical faults.
• Delays in payment processing caused by third-party payment providers.
• Any loss arising from a player's failure to comply with these Terms and Conditions.
• Indirect, incidental, or consequential losses of any kind.

Nothing in these terms limits Club VIP's liability for matters that cannot be excluded under applicable law.

11 Privacy & Data

Club VIP collects and processes personal data as part of account registration, identity verification, and normal platform operation. The way we collect, store, use, and protect your personal data is set out in our Privacy Policy, which forms part of these Terms and Conditions by reference.

By registering with Club VIP, you consent to the collection and processing of your personal data as described in the Privacy Policy. You may withdraw consent at any time by contacting support, subject to any legal or regulatory obligations that require us to retain certain data for a defined period.

12 Account Suspension & Closure

Club VIP reserves the right to suspend, restrict, or permanently close any player account under the following circumstances:

• Breach of any clause within these Terms and Conditions.
• Suspected fraudulent activity, money laundering, or use of the platform for any unlawful purpose.
• Failure to pass identity or age verification checks.
• Abuse of bonuses, promotions, or the VIP programme.
• Use of automated software or third-party tools to interact with the platform.
• At the player's own request, including self-exclusion.

Where an account is closed due to a breach, any bonus funds will be forfeited. Real-money balances held on the account at closure will be returned to the player via the verified payment method on file, subject to the completion of any outstanding verification or investigation process.

Players wishing to voluntarily close their account may contact support at any time. Account closure requests are processed within five business days.

13 Changes to These Terms

Club VIP may update these Terms and Conditions at any time. When material changes are made, we will notify registered players via email or an in-platform notification prior to the changes taking effect. The updated terms will be published on this page with a revised "last updated" date.

It is your responsibility to review these terms periodically. Continued use of the platform after changes have been published constitutes acceptance of the revised terms. If you do not agree with any update, you should stop using the platform and contact support to close your account.

14 Contact & Complaints

If you have any questions about these Terms and Conditions, or if you wish to raise a complaint about any aspect of Club VIP's service, please contact our support team. We aim to respond to all queries within 24 hours, and to resolve complaints within five business days where possible.

Our support team is available 24/7 via the live chat feature on the platform. You can also reach us by email — contact details are provided in the footer of this page.

If your complaint is not resolved to your satisfaction through our internal process, you may escalate the matter. Details of the escalation process will be provided by our support team at the time of your complaint.